SCORPION & TOAD
Frequently Asked Questions
What is the difference between the collection bottles and the handblown shop bottles?
There are a few differences! The bottles in the main collection are created using recycled glass in a machine, while the handblown bottles are created individually by one of our local artists. Additionally, the collection bottles are approximately half the size of the handblown bottles (with the exception of the Frogs Asking For a King balm), making them easier for everyday use and tighter spaces.
Do all of the handblown vessels come out looking the same?
No! Because the vessels are truly handblown, every bottle will slightly vary in size, color, and striations. You are buying a truly one of a kind piece of art!
Are the refills different depending on which bottle you have?
No, all of the products use the same size refill! If you have a handblown bottle, you can empty the entire contents of the refill into your vessel right away. If you have a collection bottle, empty about half of the refill into your vessel and then save the other half in a cool dark place until you are ready to use it.
What do you mean by double sized products?
When we say all of our products are double sized, we mean that we took the market average size for each type of product and simply doubled it. For example, the average size exfoliating cleanser is 3.3oz, while ours is 6.7oz. This means you can use the products for twice as long and repurchase half as often!
What is Scorpion and Toad’s refund policy?
Due to the unique nature and fragility of our vessels, all items and products are final sale. However, if a vessel or product is defective or damaged upon arrival, we will make it right and replace the item (see below).
What if my vessel breaks?
If a vessel or product is defective or damaged upon arrival, we will make it right and replace the item. Please immediately photograph the damaged product or vessel in its original shipping box and email your concern to hello@scorpionandtoad.com. We will notify you once we have evaluated the order.
Will I have a reaction to any of these products?
While these products are meticulously formulated, we can never guarantee that someone will not have an adverse reaction to a product. We always recommend doing a patch test before use, as well as reading the ingredients thoroughly.
Are Scorpion and Toad products tested on animals?
Absolutely not. At Scorpion and Toad we test all of our formulas on ourselves!
Are Scorpion and Toad products vegan?
While several of the products happen to be vegan, we do not formulate with veganism in mind. We include ingredients such as beeswax and honey powder in several of our formulas.
Can I buy Scorpion and Toad products in store?
To ensure quality control we only sell through our site scorpionandtoad.com.
Does Scorpion and Toad ship internationally?
At the moment we are only selling and shipping within the United States. However, we are hoping to open up in more countries as we grow.
How do I get in touch with the Scorpion and Toad team?
To get in touch with our team, please email: hello@scorpionandtoad.com.
